Microsoft has finally released their latest operating system, Windows 10 and as with previous versions of Windows, there are many major improvements, but some things will still be the same.

In order to connect to our VPN servers, you will need to know your username and password that you registered with. These instructions and the example screenshots are for connecting to our GBR (UK) service via the L2TP VPN service, however you can refer to Step 7, which contains details of how to connect to our servers in other countries, i.e. the USA, Australia etc.

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Make sure your system is connected to the internet


Make sure your system is connected to the internet and that you are able to browse the web. To check your location, please go to our IP Info page, or alternatively go to our homepage and scroll down to this section:

check your current IP Address

This shows the IP Address and country that you are currently connecting from, in this example, the user is connecting from Singapore.

Setup a New Connection


From your desktop screen, click on the Network icon which can be found at the bottom right hand corner of your screen and click on Network Settings.

Windows 10 Network Settings on taskbar


Navigate to VPN and click on Add A VPN Connection.

Windows 10 how to add VPN


VPN Connection Configuration


Now enter the VPN details as below:

Windows 10 how to add L2TP VPN


VPN provider: Windows (built-in)

Connection name: MPN GBR

Server name or address:

VPN type: L2TP/IPSec with pre-shared key

Pre-shared key: private

Note:If you wish to use our Free service, the servername that you need to use is and your connection will be rotated between different countries we have in our Free VPN cluster.

To connect to any of our other servers, (ie. our USA servers) simply change the Connection name and server name. For a list of server names, please refer to our complete list of servers.

VPN credentials


Enter your My Private Network account details in the selection box as below:

Windows 10 enter VPN credentials


Type of sign-in info : User name and password

User name : Your My-Private-Network username

Password : Your My-Private-Network password

Tick the Remember my sign-in info if you wish to have the details saved in the system and click on Save.

You should now able to see the MPN GBR icon at the VPN section.

Connecting to the VPN


Return back to the Network Menu and select the VPN connection that you have just created and click on Connect.

Windows 10 Connecting to VPN


The VPN will now attempt to connect to our service and if successful, the VPN status will change to Connected.

Windows 10 VPN Connected


You should also be able to see the status of the VPN connection from the Network icon on your taskbar.

Windows 10 VPN Connected icon on taskbar


If you now browse our homepage or check your IP address again from the IP Info page, your location should show that you are now in the UK (or which ever country you have connected to).

Need to change something?


If you entered the wrong username and password or you want to change the server name, just select the VPN connection again and click on Advanced Option.

Windows 10 change VPN settings


Now click on Edit to update your credentials, server name or the VPN settings.

Windows 10 edit VPN details

Any problems?


Unfortunately it doesn’t always go to plan!

If you have any problems or can’t get connected, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
. We’ll get back to you as soon as possible and try to help.