Setting up your Windows 10 computer to connect to My Private Network’s VPN should take just a few minutes using the L2TP protocol. Please note that your computer needs to be connected to the Internet and able to browse the web before moving on with the instructions below.

While we recommend using our SSL OpenVPN application as the first option to connect to our service on Windows 10, there might be some cases where this might not work well on your network. In this case, you can try this alternative L2TP VPN connection, which is much easier to setup compared to the other protocols.

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Check Internet Connectivity


Make sure your system is connected to the internet and that you are able to browse the web. To check your location, please go to our IP Info page.

IP Info

This shows the IP Address and country that you are currently connecting from, in this example, the user is connecting from Singapore.

Getting Started

From your desktop screen, click on the Network icon which can be found at the bottom right hand corner of your screen and click on Network Settings.
Windows 10 Network Settings on taskbar
Navigate to VPN and click on Add A VPN Connection.
Windows 10 how to add VPN

L2TP Connection Configuration

Now enter the VPN details as below:
Windows 10 how to add L2TP VPN
VPN provider: Windows (built-in)
Connection name: MPN GBR
Server name or address: (assuming you’re setting up a VPN connection to the U.K)
VPN type: L2TP/IPSec with pre-shared key
Pre-shared key: private
Note: If you wish to use our Free service, the servername that you need to use is and your connection will be rotated between different countries we have in our Free VPN cluster.
To connect to any of our other servers, (ie. our USA servers) simply change the Server name and rename the Connection name to reflect another location. For a list of server names, please refer to our complete list of servers here.

VPN Authentication Settings

You will now be asked for your My Private Network Username and Password, these are the same details that you registered with us.
Windows 10 enter VPN credentials
Type of sign-in info : User name and password
User name : “Your My Private Network Username”
Password : “Your My Private Network Password”
Tick the Remember my sign-in info if you wish to have the details saved in the system and click on Save.
You should now able to see the MPN GBR icon at the VPN section.
Don’t Have a VPN yet? give our Free Trial a go by clicking the button below for 3 full days of unlimited access to both our VPN and MyTelly services.

Enabling VPN Connection

Return back to the Network Menu and select the VPN connection that you have just created and click on Connect.
Windows 10 Connecting to VPN
The VPN will now attempt to connect to our service and if successful, the VPN status will change to Connected.
Windows 10 VPN Connected
You should also be able to see the status of the VPN connection from the Network icon on your taskbar.
Windows 10 VPN Connected icon on taskbar
If you now check your IP address again from the IP Info page, your location should show that you are now in the U.K (or which ever country you have connected to).

Need to Change Something?

If you entered the wrong username and password or you want to change the server name, just select the VPN connection again and click on Advanced Option.
Windows 10 change VPN settings
Now click on Edit to update your credentials, server name or the VPN settings.
Windows 10 edit VPN details

Any Problems?

Unfortunately it doesn’t always go to plan!

If you have any problems or can’t get connected, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
. We’ll get back to you as soon as possible and try to help.