Setting up your LG Smart TV to use My Private Network’s MyTelly service should take just a few minutes by following the steps below. Please note that your Smart TV needs to be connected to a Wi-Fi or Ethernet with Internet and able to browse the web before moving on with the instructions below. You do not need to be connected to our VPN for MyTelly to work, kindly disconnect from the VPN if you have it turned on.
Whilst the Smart TV has an inbuilt web browser, we recommend that you use a computer to register your IP Address on our network.
Not yet registered? It’s quick and easy, Sign Up now!
Check MyTelly DNS Settings
Login to our website, www.my-private-network.co.uk from your computer’s web browser and you should be redirected to the My Subscription page.
Select the MyTelly tab on the left hand corner of the screen and click on Setup.
Take note of the DNS server addresses that appears on your screen, you’ll need it during the setup later.
Note: The DNS addresses shown in the images here are just examples. Please follow the ones displayed on your own screen.
Register IP Address for MyTelly
Scroll down and click on Register This Address. This will register your IP address and also test your DNS setup to indicate whether you have configured the DNS settings correctly.
Please note that in this instance, since you are only changing the DNS settings on your Smart TV later and not on your computer, the authentication page will return the following error:
Please do not worry about this message as our servers have already registered your IP address as per the image above.
To learn more about the MyTelly errors, please refer to our article below:
MyTelly errors – Your DNS setting is not configured correctly.
Note: You will not have to do it again unless your IP address changes. Also, any device on the same network will be able to use the MyTelly service as long as you’ve set our DNS on their device’s settings.
Setup MyTelly on your LG Smart TV
If you have just purchased your TV recently, it should be running on the WebOS firmware. If so, the steps to change this on your TV should be as below:
1) Press the Settings button on the remote to access the All Settings page.
2) Click on Network.
3) Select Wifi Connections if you’re connnected via Wi-Fi or Wired Connection (Ethernet) if you’re connected using the ethernet cable.
4) Uncheck Set Automatically.
5) Select the DNS Server field.
6) Enter one of the DNS server addresses that appeared in Step 1.
7) Click Connect to confirm the entry.
If you’re on an older version of LG Smart TV or the above steps doesn’t apply to you, please give the ones below a try:
1) Press the Settings button on the remote.
2) Navigate to Network and select Network Connection.
3) Go to Network Settings.
4) Press Start Connection.
5) Select your wireless network (if you’re using Wi-Fi), and select “Other Network List“.
6) Scroll down and select the “Set Expert” button.
7) Scroll down to the DNS Mode box.
8) Select the Manual Tab.
9) Enter one of the DNS server addresses that appeared in Step 1.
10) Confirm the entry and your TV will now test the connection.
11) Press Complete to save your settings.
If your IP address was registered successfully as shown in Step 2 and the DNS has been set up correctly on your Smart TV, you should now be able to access the relevant Media Apps on your Smart TV.
Go ahead and access any TV content providers that we support!
Note: If you’re unable to view or download region restricted apps (such as Hulu, BBC iPlayer, etc.), please ensure that your Smart TV region is set to the country that you want the apps from.
Unfortunately it doesn’t always go to plan!
If you have any problems or can’t get MyTelly to work, please email us at [email protected]. We’ll get back to you as soon as possible and try to help.