Setting up your Apple iPhone to connect to My Private Network via the IKEv2 protocol should take just a few minutes using our VPN manager application from the Apple App Store.
Please note that your device needs to be connected to the Internet and able to browse the web before moving on with the instructions below.
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Tap on the App Store icon on your iPhone’s Home Screen
Tap on Search and type in My Private Network. The My Private Network VPN Manager should appear on your screen as shown below.
Tap on the Free button to download and install the application.
Alternatively, just tap the Apple App Store icon below to download the app. Please ensure you’re tapping the icon below while using your iPhone browser, or you’ll need to connect your iPhone to your computer to transfer the app to your device
Tap on the Install button to install the app.
Logging in to the VPN Manager App
When you launch the app for the first time, you will receive a prompt to allow the app to send notification to your device. Select Allow.
Next, you need to enter the VPN username and password that you used to subscribe with us. If you haven’t done so, tap here to Sign Up.
Once you have entered your My Private Network username and password, tap on the Login button to proceed.
You will be prompted to save your login details, select OK if you wish to do so and login automatically each time the app is launched.
VPN App Connection Status Page
Once logged in, you should see the app main page as the screenshot below:
When you first launch the app and have yet to be connected to the VPN, the background will be black and the padlock unlocked, indicating the VPN is not connected.
Status: is your VPN connection status with My Private Network servers . This status will usually either Disconnected, Connecting or Connected.
Current IP Location: shows your current effective Country and IP address, i.e. the location that the rest of the internet sees for your device and the information that service providers use to deny access to geographically restricted content.
Select Country: If you are subscribed to our Global Plan, you can tap to choose to connect to any of the listed countries. Once selected, click on Done.
Note: If you have only a single country subscription i.e. our GBR Plan only, you will not be able to change this field as the selection will automatically be set to the subscribed country, which in this case is United Kingdom.
Connecting to the VPN
When you are ready to connect, click on Connect.
Note: If this is the first time connecting via the app, you will receive a couple of notifications as the app will install the profile automatically to your device.
Click Allow to add the VPN configuration to your device and if you receive a prompt stating Connection Failed! during the first connection attempt, don’t be alarmed and just click on Close.
Click on Connect again to retry the connection.
The background will change to orange and the status and animation will indicate that the app is now attempting to connect to our VPN servers.
After a few moment, the background should turn green and the Status states Connected, indicating that you have connected successfully to our service.
Other visual cues to indicate your Connected status will be the Current IP Location which will show the Country and IP address of the VPN country that you selected earlier.
Also, the padlock will be locked and you should see a VPN logo on the top right hand corner of your iPhone.
As long you are connected, your connection will be securely routed through our servers and you are now free to access whichever sites or applications that were previously blocked.
Disconnecting from the VPN
To disconnect the VPN, simply open the App again and tap on the Disconnect button. The app background will turn black again and your IP Location will revert to your original network IP address and Country.
The padlock will be unlocked again and the VPN logo should disappear from the top right hand corner, indicating that the VPN is now disconnected.
App Guide and Information Status
To view the account details that was used to log in to the app, tap on the Menu icon at the top left hand corner of the app.
Username will be the VPN username that is currently logged into this VPN app.
Account Status is your account status with My Private Network. This consists of the service you are subscribed to, followed by your subscription status. Your subscription status will usually either Active, Expired, Cancelled or Excluded.
If you have general queries or service issues in relation to the VPN app, you can click on the FAQ (frequently asked questions) option or contact us directly within the app using the Contact Us option.
Logout will remove the saved username and password and kick you back to the VPN App login screen so you will need to enter them again if you wish to use the app.