Setting up your Apple iPhone to connect to My Private Network via the IKEv2 protocol should take just a few minutes using our VPN manager application from the Apple App Store.

Please note that your device needs to be connected to the Internet and able to browse the web before moving on with the instructions below.

Not yet registered? It’s quick and easy, give our 3-Day Free Trial a try now!


Getting Started.

 

Tap on the App Store icon on your iPhone’s Home Screen
iOS Select AppStore from Main Menu

Tap on Search and type in My Private Network. The My Private Network VPN Manager should appear on your screen as shown below.

 

App Store

 

Tap on the GET button to download and install the application.

Alternatively, just tap the Apple App Store icon below to download the app. Please ensure you’re tapping the icon below while using your iPhone browser, or you’ll need to connect your iPhone to your computer to transfer the app to your device

 

Find us in the App Store

 

Tap on the Install button to install the app.


Logging in to the VPN Manager App

 

When you launch the app for the first time, you will receive a prompt to allow the app to send notifications to your device. Select Allow.

ios-vpn-app-notification

 

Next, you need to enter the VPN username and password that you used to register with us.

Note: If you do not have a registered account with us, tap on Sign Up and register your details to continue.

iOS iPhone VPN App Login page

Once you have entered your My Private Network Username and Password, tap on the Login button to proceed.


VPN App Connection Status Page

 

Once logged in, you should see the app main page as shown in the screenshot below:

iphone-vpn-app-main-screen

When you first launch the app and have yet to be connected to the VPN, the icon will be coloured red and it will state Disconnected, indicating the VPN is not connected.

Current IP Location: Shows your current effective Country and IP address, i.e. the location that the rest of the internet sees for your device and the information that service providers use to deny access to geographically restricted content.

Select Country: If you are subscribed to our Global Plan, you can tap to choose to connect to any of the listed countries. Once selected, tap on Done.

Note: If you’re on our Single country plan, you will still be able to tap on the Select Country button, but you’ll only be able to choose the country you’re subscribed to and our Free servers.

iphone-vpn-app-select-country

For 3-Days Free Trial: If you’re on our Free Trial, you can select from 44 available countries.

For Free Plan: You will not be able to change this field (Free Servers) and your connection will be rotated between different countries we have in our Free VPN cluster.


Connecting to the VPN

 

When you are ready to connect, tap on Connect.

Note: If this is the first time connecting via the app, you will receive a notification requesting permission for the app to install the profile automatically to your device.

iphone-vpn-app-add-config

Tap Allow to add the VPN configuration to your device and if you receive a prompt stating Connection Failed! during the first connection attempt, don’t be alarmed and just tap on Close.

iphone-vpn-app-connection-error

Tap on Connect again to retry the connection.

iphone-vpn-app-connecting

 The colours of the middle icon will change to orange and the status and animation will indicate that the app is now attempting to connect to our VPN servers.

After a few moments, the icon should turn green and the Status state Connected, indicating that you have connected successfully to our service.

iphone-vpn-app-connected

Other visual cues to indicate your Connected status will be the Current IP Location which will show the Country and IP address of the VPN country that you selected earlier.

Also, the middle icon will be in green and you should see a VPN logo on the top left hand corner of your iPhone.

As long you are connected, your connection will be securely routed through our servers and you are now free to access whichever sites or applications that were previously blocked.


Disconnecting from the VPN

 

To disconnect the VPN, simply open the App again and tap on the Disconnect button. The middle icon will turn red again and your IP Location will revert to your original network IP address and Country.

iphone-vpn-app-disconnected

The middle icon will turn red again and the VPN logo should disappear from the top left hand corner, indicating that the VPN is now disconnected.


App Guide and Information Status

 

To view the account details that was used to log in to the app, tap on the Menu icon at the top left hand corner of the app.

 

iOS iPhone Account Settings page

Username will be the VPN username that is currently logged into this VPN app.

Account Status is your account status with My Private Network. This consists of the service you are subscribed to, followed by your subscription status. Your subscription status will usually either Active, Expired, Cancelled or Excluded.

Change Password – select this if you wish to change your VPN password from within the app.

If you have general queries or service issues in relation to the VPN app, you can click on the FAQ (frequently asked questions) option or contact us directly within the app using the Contact Us option.

Logout will remove the saved username and password and kick you back to the VPN App login screen so you will need to enter them again if you wish to use the app.

Alternatively, you can email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We’ll get back to you as soon as possible and try to help.