Setting up our L2TP VPN service on Windows 8.1 should take 5 minutes with these step-by-step instructions.

Note: These instructions are specifically for Windows 8.1, if you are using Windows 8, please see our Windows 8 instructions. In order to connect to our VPN servers, you will need to know your username and password that you registered with.

Not yet registered? It’s quick and easy, give our 3-Day Free Trial a try now!

Make sure your system is connected to the internet


Make sure your system is connected to the internet and that you are able to browse the web. To check your location, please go to our IP Info page, or alternatively go to our homepage and scroll down to this section:

check your current IP Address

This shows the IP Address and country that you are currently connecting from, in this example, the user is connecting from Singapore.

Setup a New Connection


Open up the Search window by pressing (Win+W) keys on your keyboard and search for VPN. Next, select Manage virtual private networks (VPN).

Search for the VPN settings in Windows


Click on the (+) icon to Add a VPN connection.

Add a new VPN connection in Windows

Enter the VPN Details


You now need to enter the VPN details.

Note:If you wish to use our Free service, the servername that you need to use is and your connection will be rotated between different countries we have in our Free VPN cluster.

To connect to any of our other servers, (ie. our USA servers) simply change the Connection name and server name. For a list of server names, please refer to our complete list of servers.

In this example, we will enter the servername to connect to our GBR servers.

Enter the VPN details to create the connection

VPN Provider: Choose Microsoft from the drop down menu.

Connection name: You can enter anything you like, however, we suggest you keep it simple and choose MPN GBR for the GBR service or something similar for whichever country you are connecting to.

Server name or address:

Type of sign-in info: Username and password.

Username: Your MPN Username

Password: Your MPN Password

Check on remember my sign-in info and select Save to save your VPN settings.

You should now able to see the MPN GBR icon at the VPN section.
The new VPN connection is now created

Change connection properties


You’ll be returned to the desktop again, right click your network icon at the bottom right corner and choose Open Network and Sharing Center.

Open up the Network and Sharing Center in Windows


At the top left side, select Change adapter settings.

Click on change adapter settings here


You should now be able to see the VPN connection that you’ve set up. i.e. MPN GBR. Right click on your VPN icon and select Properties.

Right click on the VPN connection that you've created and click on properties


The properties window will be displayed. Click on the Security tab and change the Type of VPN from Automatic to Layer 2 Tunelling Protocol wiht IPsec (L2TP/IPsec).

Also, please ensure the option Allow these protocols is selected and and Microsoft Chap Version 2 (MS-CHAP v2) is checked. Now click on Advanced Settings.

Set the VPN type as L2TP.


Make sure that Use preshared key for authentication is ticked and type in the word private  in the key box as the image below. Then, click on OK to continue.

Key in the preshared key.

Click OK again to save the settings and close the dialog box.

Connect to our servers


Double click on the MPN GBR connection again and choose connect. You can also navigate to this icon via a single click on the network icon at the bottom right corner of your taskbar.

Connecting to our VPN in your Windows machine.



The VPN will now attempt to connect to our servers.

The VPN is now connecting to our servers.


If successful, the VPN status will change to Connected.

The VPN is now connected to our servers.

If you now browse our homepage or check your IP address again from the IP Info page, your location should show that you are now in the UK (or which ever country you have connected to).

Change something?


If you entered the wrong username and password or you want to change the servername, open up the Search window by pressing (Win+W) keys on your keyboard, search for VPN and select Change VPN settings.

Select the menu to change your VPN settings


Click on the VPN connection that you’ve setup, i.e. MPN GBR and choose Edit.

The VPN connection that you would like to edit


You should now be able to see the Connection properties. Simply click on Edit to update your credentials or servername.

If you would like to make any changes, you can just click on the Edit button

If you want to connect to any of our other servers, ie our USA servers, simply change the server name, please refer to our complete list of servers.

Any problems?


Unfortunately it doesn’t always go to plan!

If you have any problems or can’t get connected, please email us atThis e-mail address is being protected from spambots. You need JavaScript enabled to view it
. We’ll get back to you as soon as possible and try to help.