Setting up your Windows 8.1 computer to connect to My Private Network’s VPN should take just a few minutes using the L2TP protocol. Please note that your computer needs to be connected to the Internet and able to browse the web before moving on with the instructions below.

While we recommend using our SSL OpenVPN application as the first option to connect to our service on Windows 8.1, there might be some cases where this might not work well on your network. In this case, you can try this alternative L2TP VPN connection, which is much easier to setup compared to the other protocols.

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Check Internet Connectivity


Make sure your system is connected to the internet and that you are able to browse the web. To check your location, please go to our IP Info page.

IP Info

This shows the IP Address and country that you are currently connecting from, in this example, the user is connecting from Singapore.

Getting Started


Open up the Search window by pressing (Win+W) keys on your keyboard and search for VPN. Next, select Manage virtual private networks (VPN).

Search for the VPN settings in Windows
Click on the (+) icon to Add a VPN connection.
Add a new VPN connection in Windows

L2TP Connection Configuration

Now enter the VPN details as below:
Enter the VPN details to create the connection
VPN Provider: Choose Microsoft from the drop down menu.
Connection name: MPN GBR
Server name or address: (assuming you’re setting up a VPN connection to the U.K)
Type of sign-in info: User name and password
Username: “Your My Private Network Username”
Password: “Your My Private Network Password”
Check on remember my sign-in info and select Save to save your VPN settings.

Note: If you wish to use our Free service, the servername that you need to use is and your connection will be rotated between different countries we have in our Free VPN cluster.
To connect to any of our other servers, (ie. our USA servers) simply change the Server name and rename the Connection name to reflect another location. For a list of server names, please refer to our complete list of servers here.
You should now able to see the MPN GBR icon at the VPN section.
The new VPN connection is now created

Additional VPN Configurations


From your Desktop, right-click your network icon at the bottom right corner and choose Open Network and Sharing Center.

Open up the Network and Sharing Center in Windows
At the top left side, select Change adapter settings.
Click on change adapter settings here

You should now be able to see the VPN connection that you’ve set up. i.e. MPN GBR. Right click on your VPN icon and select Properties.

Right click on the VPN connection that you've created and click on properties

The properties window will be displayed. Click on the Security tab and change the Type of VPN from Automatic to Layer 2 Tunelling Protocol wiht IPsec (L2TP/IPsec).


Also, please ensure the option Allow these protocols is selected and and Microsoft Chap Version 2 (MS-CHAP v2) is checked. Now click on Advanced Settings.

Set the VPN type as L2TP.

Make sure that Use preshared key for authentication is ticked and type in the word private  in the key box as the image below. Then, click on OK to continue.

Key in the preshared key.
Click OK again to save the settings and close the dialog box.

Enabling VPN Connection


Double-click on the MPN GBR connection again and choose connect. You can also navigate to this icon via a single click on the network icon at the bottom right corner of your taskbar.

Connecting to our VPN in your Windows machine.
The VPN will now attempt to connect to our servers.
The VPN is now connecting to our servers.
If successful, the VPN status will change to Connected.
The VPN is now connected to our servers.

Check your IP Address


If you now check your IP address again from the IP Info page, your location should show that you are now in the UK (or which ever country you have connected to).


Note: The server IP address and country name will vary depending on the server or country you are connected to.

Need to Change Something?


If you entered the wrong username and password or you want to change the servername, open up the Search window by pressing (Win+W) keys on your keyboard, search for VPN and select Change VPN settings.

Select the menu to change your VPN settings
Click on the VPN connection that you’ve setup, i.e. MPN GBR and choose Edit.
The VPN connection that you would like to edit

You should now be able to see the Connection properties. Simply click on Edit to update your credentials or servername.

If you would like to make any changes, you can just click on the Edit button

If you want to connect to any of our other servers, ie our USA servers, simply change the server name, please refer to our complete list of servers here.

Any problems?

Unfortunately it doesn’t always go to plan!

If you have any problems or can’t get connected, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
. We’ll get back to you as soon as possible and try to help.