While we recommend our MPN VPN Manager app that uses the OpenVPN protocol as the first option to connect to our service, there might be some cases where this will fail to work in addition to the built in L2TP or PPTP option.
In these cases, you can try our alternative IKEv2 VPN connection, which connects fast and are known to be more stable on mobile networks compared to the other protocols. Note that not all Android versions will have the IKEv2 option built-in the settings page, therefore you can set it up instead via the StrongSwan following steps in the link below:
IKEv2 VPN setup via StrongSwan App on Android
To set this up manually on supported devices (Marshmallow 7.x, Lollipop 6.x), please refer to our instructions below:
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Go to Settings > Wireless & Network , click on More.
Click on the (+) sign to add VPN.
Now ensure the settings are as below:
Name: MPN GBR
Type: IPSec Xauth PSK
Server address: gbr.mypn.co
IPSec pre-shared key: private
Username: Your MPN Username
Password: Your MPN Password
Leave the other settings as it is and tap on Save to save the connection.
If you are trying to connect to our USA based service, please change the description accordingly (i.e. MPN USA) and change the servername to be usa.mypn.co
A full list of all our servers can be found on our in this Knowledge Base Article.
Click on the VPN connection name that you’ve created to connect.
Enter your details again if requested.
Click on the Save account information checkbox and then Connect.
Once connected you will see a key icon in the top right hand corner of your screen. On some other devices, the key icon will be on the left. Once you see that, you can go straight to the site or launch the TV apps of your choice.
How to disconnect?
If you would like to disconnect from our VPN service, simply head back to the VPN menu, tap on the VPN connection and then Disconnect.
If you’re trying to change the server that you’re trying to connect to, you can edit the connection by tapping on the gear icon at the right hand side of the connection and enter the details again.
Unfortunately, it does not always go to plan! If it does not connect, please try rebooting your Internet router (if you are using one), set your device to airplane mode and switch it back on.