While we recommend using our OpenVPN application as the first option to connect to our service on Windows 10 machine, there might be some cases where this might not work well on your network.
In this case, you can try our alternative IKEv2 VPN connection, which connects fast and are known to be more stable on mobile networks compared to the other protocols.
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Make sure your system is connected to the internet
Make sure your system is connected to the internet and that you are able to browse the web. To check your location, please go to our IP Info page, or alternatively go to our homepage and scroll down to this section:
This shows the IP Address and country that you are currently connecting from, in this example, the user is connecting from Singapore.
Setup a New Connection
From your desktop screen, click on the Network icon which can be found at the bottom right hand corner of your screen and click on Network Settings.
Navigate to VPN and click on Add A VPN Connection.
VPN Connection Configuration
Now enter the VPN details as below:
VPN provider: Windows (built-in)
Connection name: MPN GBR IKEv2
Server name or address: gbr.mypn.co
VPN type: IKEv2
Type of sign-in info : User name and password
User name : Your My-Private-Network username
Password : Your My-Private-Network password
Tick the Remember my sign-in info if you wish to have the details saved in the system and click on Save.
You should now able to see the MPN GBR icon at the VPN section.
Note: If you want to connect to any of our other servers, (ie. our USA servers) simply change the Connection name and server name. For a list of server names, please refer to our complete list of servers.
Change VPN Settings
Scroll down and click on Change Adapter Options.
You should now be able to see the VPN connection that you’ve set up. i.e. MPN GBR IKEV2.
Right click on your VPN icon and select Properties.
The properties window will be displayed. Click on the Networking tab and select Internet Protocol Version 4 (TCP/IPv4) is selected.
Click on Properties.
Leave the settings as it is and click on Advanced Settings.
In the IP Settings tab, ensure the Use default gateway on remote network and Automatic metric is checked.
Click OK again to save the settings and close the dialog box.
Connect to the VPN
Return back to the Network Menu and select the VPN connection that you have just created and click on Connect.
The VPN will now attempt to connect to our service and if successful, the VPN status will change to Connected.
Note: You might get some warning prompt , just proceed with the connection attempt.
If you now browse our homepage or check your IP address again from the IP Info page, your location should show that you are now in the UK (or which ever country you have connected to).
Need to change something?
If you entered the wrong username and password or you want to change the server name, just select the VPN connection again and click on Advanced Option > Edit and make the necessary changes.
Unfortunately it doesn’t always go to plan!
. We’ll get back to you as soon as possible and try to help.