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Which countries can I connect to? in Service FAQ
May 22nd 19

The full list of countries which you can connect to is shown below.For instructions on how to set up additional countries on your device, please see the links at the bottom of the page.Note:If you are ...

How to clear your web browser's cache in Service FAQ
May 22nd 19

Welcome to My Private Network   We provide VPN services with servers in over 44 countries to protect your security and privacy, and allow you to bypass geographic restrictions.Read more about how ...

Is my connection fast enough? in Service FAQ
May 22nd 19

As always, I am afraid that the answer is - it depends! Our service will work over pretty much ANY Internet connection. We have users all over the world, from military bases in Afghanistan to yachts ...

Is there an overhead when using the VPN? in Service FAQ
May 22nd 19

I'm afraid the answer is, it depends! There is a very slight overhead when using a secure encrypted VPN tunnel, however, in tests, we have found this to be negligible when compared with ebb and flow ...

Why do I need to pay to stream certain TV channels in Service FAQ
May 22nd 19

Whilst you can use our service to bypass the geo-restriction that were set in place for some channels i.e SkyGo (UK only), Hulu (US only) etc, you will still need to have an active account or s ...

Speed Problems in Service FAQ
May 22nd 19

We usually find that most (but certainly not all) speed issues are down to the overall Internet link between our customers and our servers. We have had thousands of customers use our service over the ...

Can I download torrents? in Service FAQ
May 22nd 19

Whilst we do not condone the downloading or sharing of copyright protected media, our service operates under the legal jurisdiction of the countries in which our servers are located.This means you are ...

Do you block or throttle any traffic? in Service FAQ
May 22nd 19

Yes, I am afraid that we do block some traffic as detailed below:   Email Port 25 ---------------------------------- We have had to block port 25 which is used by SMTP to send unauthenticated ...

Are there any bandwidth limits? in Service FAQ
May 22nd 19

No, none whatsoever on our Paid VPN plans.   You are free to use our service as much as you wish for the Paid VPN Packages that you selected.   There are no usage caps and we do not limit or ...

Removing DNS settings from your Sabai router in Others FAQ
May 22nd 19

 If you have set any custom DNS on your router such as our MyTelly Smart DNS addresses and wish to remove them, please follow the steps below: Login to your Sabai router user interface. You might be p ...