How to take a screenshot on any device

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If you’re having difficulty with our service, it would be best to take a screenshot of the error you’re experiencing so we can advise on a resolution.


To take a screenshot on your device, please visit any of our knowledge base articles listed below for a step by step guide:


Taking a screenshot in Windows


Taking a screenshot in Mac OS


Taking a screenshot on Android devices


Taking a screenshot on iOS devices


Taking a screenshot in Linux


Taking a screenshot in ChromeOS/Chromebook


Note: If the device you’re currently using does not support screenshot functionality, please use a camera or your smartphone device to take a picture of the error and include it in your email to us.


If you need any further assistance with taking screenshots, please don’t hesitate to contact us at [email protected] and our technical support team will advise further.