BBC iPlayer HTML 5 error

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If the VPN is not properly connected, iPlayer will prompt an error on screen. However, it does not always show a region error message as sometimes you can also see the message below:



If this message appears on screen, please try restarting your router and reconnecting to the VPN.


If you’re still unable to watch the BBC, please email our technical support team at [email protected] and we’ll do our best to assist further.